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Frequently Asked Questions

1.) How quickly do I get my first order?
After you place your order, you will get an automated email from us confirming your successful placement of order. It will be received within a few minutes of your order placement. We segregate your order details and share them with the publication houses. The publishing company, then, process your order to us.
After receiving your order, we (magsstore.com) dispatch the product within 24 hrs. Here is the processing schedule by the publishers:

  • Takes 6-8 weeks for monthly published magazines
  • 8-12 weeks for bi-monthly published magazines and 12 to 16 weeks for Quarterly published magazines
  • Digital orders may fulfil within 2-3 weeks

2.)    What should I do I have not received my first issue yet? It has been over 2 months.
Generally, the magazinesubscription process starts within 6-10 weeks. If you have not received your first magazine after 10 weeks, you can write us on customerservice@magsstore.com with your order number, full name and delivery address to fix your issues. Remember, the processing times by publishers can range 6-8 weeks for monthly published magazines, 8-12 weeks for bi-monthly published magazines and 12 to 16 weeks for Quarterly published magazines.

3.)    What should I do if I have received my first magazine without the assured gift?
We provide special offers and gifts after 6-8 weeks of your subscription. Furthermore, the gift arrives separately.

4.)    Is it possible to cancel the magazine subscription?
You have the freedom to cancel your subscription. For this, you can write us on customerservice@magsstore.com withyou order number, full name and delivery address. The cancellation process takes normally 7-10 days.

5.)    Am I eligible to get refund?
We have a refund policy under which we refund if you cancel your order within 7 days from the date of your order. You can make a refund request on customerservice@magsstore.com. Write an email with your order number, full name and delivery address with this request. It may take 7-10 days.

6.) What should I do the order details after making payment is not displaying?

We apologize for your inconvenience. It may be due to technical issues. However, you will receive a confirmation email as you place your order. Therefore, we request you to not to try booking again as you may end up getting charged twice. For further inquiries, you can write us on customerservice@magsstore.com.

7.)    How do I know if my subscription order has been placed?
You receive an email from magsstore.com confirming your order details on the same day as you have placed the order. Create an account with us to check status of subscription online. Here you will get all details including expiry and renewal.

8.)    How do I know if my subscription order has been placed?
You receive an email from magsstore.com confirming your order details on the same day as you have placed the order. Create an account with us to check status of subscription online. Here you will get all details including expiry and renewal.  

9.)    Can I renew my magazine subscription?
Yes, you can renew your magazine subscription. In fact, Magsstore renews your subscription automatically. You will pay the same amount that you have paid earlier. If there is any discount, we will let you know. Before renewal, you can cancel your subscription if you wish.

If you don’t want to get automated renewal benefit, you can choose opt out option by checking the box on checkout page.

We send the invoice to those who have not taken 'Continuous Huge Discount Saver' service through email before expiry of existing subscription for renewal, and if you don't wish to renew this, you can cancel that invoice by writing to us.  

Customer can renew the subscription directly from magazines' product pages as well.

Magazine subscriptions are renewed on discounted price, and we refund the entire amount if renewal order is cancelled within 7 days of the renew date.  

10.)  Can I subscribe for another user in my account?
Yes, we allow you to subscribe the subscription of another user by sharing their shipping details while placing the order.

11.)   Can I gift a magazine subscription to someone?
Absolutely! All you need to do is to provide the address of the following person during the checkout process. On your behalf, we send an electronic gift card to his email address.You can also buy a voucher as an alternative. We email it to the person. Then, he can choose the magazine title he wishes to subscribe.

12.)   Can I make a bulk order from magsstore.com?
Yes, you can place a bulk order. You can write us on customerservice@magsstore.com about your bulk inquiry. We will reach you with a better offer available for you.

13.)  Can I change my address?
We request you to write us on customerservice@magsstore.com – with your order number, full name and new delivery address. We update the address upon your request.

14.)  How do you accept payment?
We accept payment through various means:
A. Domestic and international credit cards which area part of Visa, Master Card and American Express Network
B. Domestic and international debit cards which area part of Visa, Master Card and American Express Network
C. Paypal
D. ACH

15.)  What currency do you accept?

We accept USD only.

16.)   I have placed a wrong order what do I do now?
In this situation, you can cancel your product request as early as possible. Share the details like the product name, amount, and transaction ID within 7 days of your order atcustomerservice@magsstore.com. We make refundwith 7-14 working days.

17.)   Do you accept cash on delivery on the ordered product?
Right now, we don’t accept cash on delivery.  

18.)   Do you accept payment through cheque?
Yes, we accept payment through cheque.  

19.)   What if my bank doesn’t provide online payment facility?
We have listed the name of the banks that support online payment for our site. If your bank name is in the list, only then you can use the facility. However, we accept payment through credit cards or Debit cards.

20.)   What should I do if my bank is not authorized for e-payment?
The simple solution is to make payment through credit cards or debit cards.

21.)   Is there any time to place the order?
You can place your order 24X7 using the payment gateway.  

22.)   What if I encounter any problem while making e-payment?
In this situation, you can email us atcustomerservice@magsstore.com. We will reach you as early as possible.

23.)   Do you charge extra if payment through credit card or net banking?

No, there are no extra charges for credit card or net Banking unless they are levied by your bank.

24.)    Do you accept pre-paid cards?

Sorry, we don’t accept prepaid cards.