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A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices (Paperback)

by Social Worker Task Force, The Public Lib | New Book | In Stock

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Limited Time Offer!

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Description

Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply 'problems.' This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It's filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library's patrons. You will
  • delve into what trauma is and how it impacts library work;
  • be introduced to a framework for utilizing a trauma-informed lens in your interactions;
  • practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and
  • gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.

You will also explore various scenarios which provide the opportunity to integrate what you've learned and practice responding through a trauma-informed lens, including
  • Mental Health Challenges
  • Sleeping at the Library
  • Strong Personal Odor
  • Personal Belongings
  • Suspected Intoxication/Under the Influence
  • Substance Use
  • Threatening Verbal and Nonverbal Behavior
  • Unsheltered Teens
  • Adult Self-Neglect
  • Child Abuse or Assault
  • Solicitation or Panhandling
  • Stealing
  • Child Unattended After Closing
Summary: Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to. A compelling choice for anyone looking for thoughtful and enjoyable content. Offers lasting appeal for readers who enjoy thoughtful and engaging content.
A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices book offers a dedicated look at A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices and its workbook or activity book format, with the product details identifying it as a paperback workbook or activity book. The work is associated with Social Worker Task Force, The Public Lib and makes a useful addition to a personal collection. It contains 112 pages, is listed in English, and and is published by ALA Editions.
This is a Paperback book.

*This book is returnable


Author(s): Social Worker Task Force, The Public Lib
Book Type: New Book
Genre: Administration & Management
Format: Paperback
ISBN-10: 0838949568
EAN: 9780838949566
Language: English
Number of Pages: 112
Publication Date: 2022-03-07
Publisher: ALA Editions
Weight: 0.6 Pounds

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1.)     What condition is A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices (Paperback)?
A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices (Paperback) is listed as "New Book" condition. It comes in pristine, unread condition with no damage or wear.

2.)     Is there any discount I can get on A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices (Paperback) book?
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3.)     Are shipping costs included in A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices (Paperback) price?
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4.)     Can I return A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices (Paperback) if I'm not satisfied?
Yes, we accept returns of A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices (Paperback) in original condition within 30 days of purchase.

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