FAQ's
BOOKS
1.) What is the condition Books?
Books are listed as "New Book" condition. It comes in pristine, unread condition with no damage or wear.
2.) Is there any discount I can get on The books?
We give the additional discounts up to 20% to customers on the selected books. You can check this in the price section if your book falls in the additional discount category or not.
3.) Are shipping costs included in Books price?
No, shipping costs are calculated separately at checkout based on your selected delivery method.
4.) Can I return Book if I'm not satisfied?
Yes, we accept returns of book in original condition within 30 days of purchase.
5.) I received a different book than the one I ordered. How can I return this?
Don’t worry, we will arrange the return packing slip for you, and you can return the book back to us at no additional charges. We will send you the correct book again.
6.) I have ordered the wrong book. How can I return this?
You can inform us if the order has been placed for the wrong book. We will arrange the return packing slip for you, but the return shipping charges will be borne by customer.
7.) How long does delivery of Book take?
You can choose multiple shipping options at the cart page. You can opt for next day delivery if need the books fast, otherwise regular shipping is 3-5 business days within UK.
8.) I live in a country other than the UK, can I get the Book delivery there?
We are sorry, we deliver the books within the UK only.
9.) Where I can find out more details about Books?
You can find out the more details like product specifications, authors, binding, size and pages details on the product page of the Books itself.
10.) How do I change my address for Book’s Order?
You can write the address to us and we will change it immediately if the book has not been shipped. Once the book has been dispatched, you need to contact the shipping carrier to get the address updated.
11.) How do I know if my order for Book has been placed?
You receive an email from magsstore.com confirming your Book order details on the same day as you have placed the order.
12.) Will I receive any notification when my Book shipped?
Yes, we send the tracking details to users once the book is shipped via email which includes carrier and tracking details.
13.) How can I gift a The book to someone?
Absolutely! All you have to do is specify the address of the person in the shipping details during the checkout process. We will ship the book to the gift recipient.
14.) It shows ‘back order’ on Book page? What does it mean?
Back orders mean book is currently not in the stock. However, you can still place the order and your book will be shipped immediately once it arrives back to stock.
15.) How generally back order books arrive back to stock?
It depends but generally they arrive back to stock within 3 to 4 weeks.
16.) It shows ‘pre order’ on Book page? What does it mean?
Pre orders mean book has not been launched yet. However, you can still place the order and your book will be shipped immediately once it is launched and arrives in the stock.
17.) How can I place a bulk order on magsstore.com?
Yes, you can place a bulk order on the site. However, we suggest you contact us with your request and we will work out a solution that works as per your requirements and will be a better offer for you.
18.) I entered my payment details and place an order for Book– and all I got was a blank screen! I got charged but don’t have the order details. What now?
We’re really sorry for the inconvenience. You will receive an email from us on the same day as you placed the order and your order for Book will be processed. We suggest you do not try booking again as you may end up getting charged twice. You can also write to us on [email protected].
19.) How Can I write a review on Book?
It’s easy! Please go to the reviews tab on Book’s product page and you can submit your review there using your name and email.
Cashback & Wallet FAQs
1.) How does the 5% Cashback program work?
You will earn 5% cashback on eligible orders, up to a maximum order value of £40. The cashback is credited to your wallet and can be used on your next purchase.
2.) Who is eligible for cashback?
Both guest customers and registered customers are eligible to earn cashback on qualifying orders.
3.) When will I receive my cashback?
Your cashback will be credited to your wallet on the same day your order is placed. You'll also receive an email confirming that your cashback has been added.
4.) I checked out as a guest. How can I use my cashback?
If you placed your order as a guest, simply create an account using the same email address you used for your order. Your cashback will then be available in your wallet for your next purchase.
5.) I already have an account. How do I use my cashback?
Just log in to your account before placing your next order. Your available wallet balance will be displayed during checkout.
6.) Where can I find my wallet balance?
Your wallet balance is displayed on the payment page during checkout. If you're a registered customer, you can also view it in your account.
7.) Can I use only part of my wallet balance?
Yes. You can choose to use all or only part of your available wallet balance during checkout.
8.) How will I know how much I need to pay after using my wallet?
Once you apply your wallet balance, the checkout page will instantly update to show:
- The wallet amount applied
- The remaining amount you need to pay
9.) Can I use cashback on the same order in which I earned it?
No. Cashback is credited after your order is placed and can
be used on your next eligible purchase.
10.) Is there a maximum cashback I can earn?
Yes. Cashback is calculated at 5% on eligible orders up to an order value of £40.
Example:
- Order Total: £30 → Cashback Earned: £1.50
- Order Total: £40 → Cashback Earned: £2.00
- Order Total: £70 → Cashback Earned: £2.00 (maximum)
11.) What happens to my cashback if my order is cancelled?
If your order is cancelled, any cashback earned from that order will be reversed and removed from your wallet. If you used wallet balance to pay for the cancelled order, the redeemed wallet amount will be credited back to your wallet, subject to our cancellation policy.