Frequently Asked Questions

MAGAZINES

1.) How quickly do I get my first order?

After you place your order, you will get an automated email from us confirming your successful placement of order. It will be received within a few minutes of your order placement. We segregate your order details and share them with the publication houses. The publishing company, then, process your order to us.
After receiving your order, we (magsstore.com) process the product within 24 hrs with publisher. Here is the processing schedule by the publishers:

• Takes 6-10 weeks for monthly published magazines
• 8-12 weeks for bi-monthly published magazines and 12 to 16 weeks for Quarterly published magazines
• Digital orders may fulfil within 2-3 weeks
• Books are shipped via USPS and arrive within 5 to 7 days after dispatch

2.)    What should I do I have not received my first issue yet? It has been over 2 months.
Generally, the magazine subscriptions process starts within 6-10 weeks. If you have not received your first magazine after 10 weeks, you can write us on [email protected] with your order number, full name and delivery address to fix your issues. Remember, the processing times by publishers can range 6-8 weeks for monthly published magazines, 8-12 weeks for bi-monthly published magazines and 12 to 16 weeks for Quarterly published magazines. 

3.)    What should I do if I have received my first magazine without the assured gift?
We provide special offers and gifts after 6-8 weeks of your subscription. Furthermore, the gift arrives separately. 

4.)    Is it possible to cancel the magazine subscription?
You have the freedom to cancel your subscription. For this, you can write us on [email protected] with your order number, full name and delivery address. The cancellation process takes normally 7-10 days. 

5.)    Am I eligible to get refund?
We have a refund policy under which we refund if you cancel your order within 7 days from the date of your order. You can make a refund request on [email protected]. Write an email with your order number, full name and delivery address with this request. It may take 7-10 days. 

6.) What should I do the order details after making payment is not displaying?

We apologize for your inconvenience. It may be due to technical issues. However, you will receive a confirmation email as you place your order. Therefore, we request you to not to try booking again as you may end up getting charged twice. For further inquiries, you can write us on [email protected]. 

7.)    How do I know if my subscription order has been placed?
You receive an email from magsstore.com confirming your order details on the same day as you have placed the order. Create an account with us to check status of subscription online. Here you will get all details including expiry and renewal. 

8.)    How do I know if my book order has been placed?
You receive an email from magsstore.com confirming your order details on the same day as you have placed the order. Create an account with us to check status of subscription online. Here you will get all details including expiry and renewal.   

9.)    Can I renew my magazine subscription?
Yes, you can renew your magazine subscription. In fact, Magsstore renews your subscription automatically. You will pay the same amount that you have paid earlier. If there is any discount, we will let you know. Before renewal, you can cancel your subscription if you wish.

If you don’t want to get automated renewal benefit, you can choose opt out option by checking the box on checkout page.

We send the invoice to those who have not taken 'Continuous Huge Discount Saver' service through email before expiry of existing subscription for renewal, and if you don't wish to renew this, you can cancel that invoice by writing to us.  

Customer can renew the subscription directly from magazines' product pages as well.

Magazine subscriptions are renewed on discounted price, and we refund the entire amount if renewal order is cancelled within 7 days of the renew date.   

10.)  Can I subscribe for another user in my account?
Yes, we allow you to subscribe the subscription of another user by sharing their shipping details while placing the order. 

11.)   Can I gift a magazine subscription to someone?
Absolutely! All you need to do is to provide the address of the following person during the checkout process. On your behalf, we send an electronic gift card to his email address. You can also buy a voucher as an alternative. We email it to the person. Then, he can choose the magazine title he wishes to subscribe. 

12.)   Can I make a bulk order from magsstore.com?
Yes, you can place a bulk order. You can write us on [email protected] about your bulk inquiry. We will reach you with a better offer available for you. 

13.)  Can I change my address?
We request you to write us on [email protected] – with your order number, full name and new delivery address. We update the address upon your request. 

14.)  How do you accept payment?
We accept payment through various means:
A. Domestic and international credit cards which area part of Visa, Master Card and American Express Network
B. Domestic and international debit cards which area part of Visa, Master Card and American Express Network
C. Paypal
D. ACH

15.)  What currency do you accept?

We accept USD only. 

16.)   I have placed a wrong order what do I do now?

In this situation, you can cancel your product request as early as possible. Share the details like the product name, amount, and transaction ID within 7 days of your order at [email protected]. We make refund with 7-14 working days. 

17.)   Do you accept cash on delivery on the ordered product?
Right now, we don’t accept cash on delivery.   

18.)   Do you accept payment through check?
Yes, we accept payment through check.   

19.)   What if my bank doesn’t provide online payment facility?
We have listed the name of the banks that support online payment for our site. If your bank name is in the list, only then you can use the facility. However, we accept payment through credit cards or Debit cards. 

20.)   What should I do if my bank is not authorized for e-payment?
The simple solution is to make payment through credit cards or debit cards. 

21.)   Is there any time to place the order?
You can place your order 24X7 using the payment gateway.   

22.)   What if I encounter any problem while making e-payment?
In this situation, you can email us at [email protected]. We will reach you as early as possible. 

23.)   Do you charge extra if payment through credit card or net banking?

No, there are no extra charges for credit card or net Banking unless they are levied by your bank. 

24.)    Do you accept pre-paid cards?

Sorry, we don’t accept prepaid cards.

BOOKS 

1.)     What is the condition Books?
Books are listed as "New Book" condition. It comes in pristine, unread condition with no damage or wear. 

2.)     Is there any discount I can get on The books?
We give the additional discounts up to 20% to customers on the selected books. You can check this in the price section if your book falls in the additional discount category or not. 

3.)     Are shipping costs included in Books price?

No, shipping costs are calculated separately at checkout based on your selected delivery method. 

4.)     Can I return Book if I'm not satisfied?

Yes, we accept returns of book in original condition within 30 days of purchase. 

5.)     I received a different book than the one I ordered. How can I return this?

Don’t worry, we will arrange the return packing slip for you, and you can return the book back to us at no additional charges. We will send you the correct book again. 

6.)     I have ordered the wrong book. How can I return this?

You can inform us if the order has been placed for the wrong book. We will arrange the return packing slip for you, but the return shipping charges will be borne by customer. 

7.)     How long does delivery of Book take?

You can choose multiple shipping options at the cart page. You can opt for next day delivery if need the books fast, otherwise regular shipping is 3-6 business days within USA. 

8.)     I live in a country other than the USA, can I get the Book delivery there?

We are sorry, we deliver the books within the USA only. 

9.)     Where I can find out more details about Books?

You can find out the more details like product specifications, authors, binding, size and pages details on the product page of the Books itself. 

10.)     How do I change my address for Book’s Order?

You can write the address to us and we will change it immediately if the book has not been shipped. Once the book has been dispatched, you need to contact the shipping carrier to get the address updated. 

11.)     How do I know if my order for Book has been placed?

You receive an email from magsstore.com confirming your Book order details on the same day as you have placed the order. 

12.)     Will I receive any notification when my Book shipped?

Yes, we send the tracking details to users once the book is shipped via email which includes carrier and tracking details. 

13.)     How can I gift a The book to someone?

Absolutely! All you have to do is specify the address of the person in the shipping details during the checkout process. We will ship the book to the gift recipient. 

14.)     It shows ‘back order’ on Book page? What does it mean?

Back orders mean book is currently not in the stock. However, you can still place the order and your book will be shipped immediately once it arrives back to stock. 

15.)     How generally back order books arrive back to stock?

It depends but generally they arrive back to stock within 3 to 4 weeks. 

16.)     It shows ‘pre order’ on Book page? What does it mean?

Pre orders mean book has not been launched yet. However, you can still place the order and your book will be shipped immediately once it is launched and arrives in the stock. 

17.)     How can I place a bulk order on magsstore.com?

Yes, you can place a bulk order on the site. However, we suggest you contact us with your request and we will work out a solution that works as per your requirements and will be a better offer for you. 

18.)     I entered my payment details and place an order for Book– and all I got was a blank screen! I got charged but don’t have the order details. What now?

We’re really sorry for the inconvenience. You will receive an email from us on the same day as you placed the order and your order for Book will be processed. We suggest you do not try booking again as you may end up getting charged twice. You can also write to us on [email protected]. 

19.)     How Can I write a review on Book?

It’s easy! Please go to the reviews tab on Book’s product page and you can submit your review there using your name and email.

Cashback & Wallet FAQs

1.) How does the 5% Cashback program work?

You will earn 5% cashback on eligible orders, up to a maximum order value of $50. The cashback is credited to your wallet and can be used on your next purchase. 

2.) Who is eligible for cashback?
Both guest customers and registered customers are eligible to earn cashback on qualifying orders. 

3.) When will I receive my cashback?
Your cashback will be credited to your wallet on the same day your order is placed. You'll also receive an email confirming that your cashback has been added. 

4.) I checked out as a guest. How can I use my cashback?
If you placed your order as a guest, simply create an account using the same email address you used for your order. Your cashback will then be available in your wallet for your next purchase. 

5.) I already have an account. How do I use my cashback?
Just log in to your account before placing your next order. Your available wallet balance will be displayed during checkout. 

6.) Where can I find my wallet balance?
Your wallet balance is displayed on the payment page during checkout. If you're a registered customer, you can also view it in your account. 

7.) Can I use only part of my wallet balance?
Yes. You can choose to use all or only part of your available wallet balance during checkout. 

8.) How will I know how much I need to pay after using my wallet?
Once you apply your wallet balance, the checkout page will instantly update to show:

• The wallet amount applied
• The remaining amount you need to pay 

9.) Can I use cashback on the same order in which I earned it?
No. Cashback is credited after your order is placed and can be used on your next eligible purchase. 

10.) Is there a maximum cashback I can earn?
Yes. Cashback is calculated at 5% on eligible orders up to an order value of $50.

Example:

• Order Total: $40 → Cashback Earned: $2.00
• Order Total: $50 → Cashback Earned: $2.50
• Order Total: $80 → Cashback Earned: $2.50 (maximum)

11.) What happens to my cashback if my order is cancelled?
If your order is cancelled, any cashback earned from that order will be reversed and removed from your wallet. If you used wallet balance to pay for the cancelled order, the redeemed wallet amount will be credited back to your wallet, subject to our cancellation policy.